FAQ

Regarding Appointments:

Can I refer myself to Medical Oncology Associates?
No. You must be referred by a physician to our office.  Your family doctor, surgeon, or other specialist will refer you to our office once you have been diagnosed with a blood disorder or cancer. 
Will your office call me to confirm my appointment?
No. Due to patient volume, we are not able to call patients with appointment reminders. Please feel free to call our office to confirm your appointment dates and times. 
What time does your office open in the morning?
Patient appointments begin at 7:30 AM. Our front doors will remain locked until a few minutes before 7:30 AM to allow our staff time to prepare for your arrival. Until the front doors are unlocked, please feel free to wait in the vestibule.
What if I am unable to keep my appointment for any reason?
Most appointments can be rescheduled. Please call our office to discuss your individual situation.
Can my family accompany me when I come for treatment?
Yes, we encourage patients to bring a family member or friend when coming for treatment. We ask that only one family member or friend accompany a patient, due to space constraints.
When I come to the office, will I have to wait?
Every patient is given all the time necessary during each visit. In case of a problem or emergency, you may have to wait while the situation is resolved.
Why did someone who arrived at the office after me go back before me?
On any given day, patients are scheduled for laboratory visits, treatment, nurse practitioner visits, and doctor visits. Patients are taken back in their scheduled order for each of these types of visits. If a patient who arrived at the office after you is taken back before you, that patient was scheduled for a different type of visit.
Why do you request that I do not wear perfume, cologne, or scented lotion to the office?
Patients receiving certain types of chemotherapy are very sensitive to smells. For patient comfort, we ask that you do not wear perfume, cologne, or scented lotion to the office.
When I come for treatment, may I bring food or drink?
If your treatment lasts several hours, you may bring food or drink with you. We ask that you do not bring strong smelling foods – such as Chinese food, tuna fish, Italian subs, etc. – into the treatment room, as patients receiving certain types of chemotherapy are very sensitive to smells.

Regarding Counseling Services:

Are patients of Medical Oncology Associates charged for counseling services?
No. Counseling services, both individual and group, are included in the treatment plan for patients of Medical Oncology Associates. There is no charge for counseling services for patients of Medical Oncology Associates.  
How do I know when a support group meets?
Please see our Calendar of Events for support group meeting dates and times. Our Calendar of Events is updated often. Please check this section of our website regularly. 

Regarding Prescription Refills:

How do I request a prescription refill?
Please call our office to request a prescription refill between the hours of 8 AM and 2 PM on Mondays through Thursdays. On Fridays, please call between the hours of 8 AM and 12 PM. This will allow our staff and your pharmacy adequate time to process your refill request. 
How early do I need to request a prescription refill?
For prescriptions filled by a local pharmacy, please call when you have 3-5 days’ supply of medication remaining. For prescriptions filled by a specialty mail order pharmacy, please call when you have 2 weeks supply of medication remaining. Please remember that many prescriptions filled by specialty mail order pharmacies require prior authorization, which can take up to a week to obtain.